Help and Advice

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Birkenshaw Kindergarten are committed to promoting equal opportunities within the nursery.

Partnership with Parents

We recognise that you are the first educator of your child and that it is of paramount importance that we foster a close relationship with you to help your child to achieve their full potential. We operate an open door policy and all our parents are welcome at any time during the day. Our friendly staff team will always make time to discuss your child’s development or other aspects of nursery life with you. The youngest children receive a daily record of their nursery day and the older children are encouraged to discuss the activities they have participated in with parents. A parents information board is situated in the entrance to keep parents informed of nursery issues. You will also find our own information leaflets and our regular newsletter here. Where you may wish to comment on our services or make suggestions on improvements we could make to improve our service to you, please email the management team.

Equal Opportunities
Birkenshaw Kindergarten are committed to promoting equal opportunities within the nursery. We always strive to make all our children, parents and staff feel welcome at the nursery and everyone is treated equally, with great consideration given to individual needs. No discrimination will be tolerated towards anyone regarding race, religion, culture, language, gender or disability.



Customer Care and Complaints
We endeavour to resolve any problems or concerns you may have regarding any aspect of our nursery. Please discuss this at the office with a senior member of staff. If you are dissatisfied with the way your complaint has been dealt with, you can contact Ofsted our governing body.

3rd Floor
Royal Exchange Building
St. Anns Square
M2 7LA

Policies and Procedures
The nurseries full policies and procedures are available in the entrance for parents to read.


We offer nursery places on a first come first served basis whilst adhering to our Ofsted registration that allows us a certain number of children of each age group. The staff will work with you to settle your child in to nursery life. We offer a free settling in period which is usually a week of visits where children will gradually build up the time they spend with us. Parents are always welcome to phone the nursery at any time during the day to see how their child is.

The Nursery Day

We start the day at 7.30am and finish at 6.00pm. Please be punctual when arriving and leaving. If children are collected late they often get very upset and can easily think they have been forgotten. A charge will be incurred if children are not collected by the end of their session time.

Opening Times

Children can attend on a seasonal or full time basis.  We also offer before and after school care including pick ups and drop offs for Birkenshaw First School.

Morning session 7.30 – 12.30pm

Afternoon session 1.00pm – 6.00pm

Full time between 7.30am – 6.00pm


If your child is absent please inform the nursery by telephone explaining why, as we need to keep a record of this. If your child has a hospital or clinic appointment the nursery must be notified about who will be collecting them and at what time. If you are taking a family holiday please contact the nursery in advance.

Clothing/items to Provide

Children should wear comfortable, casual clothing. No responsibility will be accepted for loss or damage to any articles of clothing or jewellery. Children with pierced ears should only wear studs. Staff cannot accept any responsibility for jewellery worn in the nursery. You will need to provide your child with a suitable bag (no plastic bags please) that can be left in the nursery, which needs to contain spare clothes practical outdoor clothing and protection and if necessary nappies and essential creams.

We also ask parents of babies who drink formula or breast milk to bring this already sterilised.


Children who attend nursery full time or for the morning session will be provided with a hot meal. A mid morning and afternoon tea snack will also be provided. We promote healthy eating and therefore we would be grateful if parents would refrain from sending their children with any food products.


If your child is ill please telephone to inform the nursery. A qualified member of staff may only administer medication that has been prescribed by a G.P. with instruction of correct dosage, and how many times your child needs to take the medication must be written down on the nursery form and signed by you. If your child has been prescribed medication they must not return to nursery for at least 48hours.

If children hurt themselves in nursery immediate action will be taken. If it is serious the child will be taken to hospital. You must sign a written consent form when your child starts nursery.

If a minor accident occurs it will be recorded in the nursery accident book and when you come to collect your child you will be asked to sign it.

Help with Childcare Costs

Child Tax credit/Working Families Tax Credit

You can now claim up to 80% of your childcare costs if you are 16 years and over and working more than 16 hours per week. The helpline to ring to advise you on your entitlements is: 0845 300 3900

Nursery Education Funding

We are able to offer free nursery places for 2, 3 and 4 year olds. Full details are available from the Nursery Manager and information is displayed on our Parent Information Board. All children are eligible for the grant the term after their third birthday. Birkenshaw Kindergarten will claim the grant on your behalf to fund/help fund the place.

Some funding is available for 2 year olds. Please contact the Family Information Service for details on eligibilty criteria.